Today, a small or medium sized business can operate on the same scale as a larger business by employing a converged communication solutions in their contact centers.
Alternate Access has expertise in developing custom applications using Software Development Kits that exploit open Application Programming Interfaces for many of the products we carry.
Hosted Solutions can simplify certain applications by having the mission critical equipment housed at other locations. Hosting facilities boast clean power with diesel generator power back-up located in a secure facility.
Businesses who grow beyond a location or require physical sites in multiple places need to maintain a single 'look and feel' for their customers who contact them by phone across multiple geographies.
An office relocation can spell excitement and invigoration for a company - a new lease on business life. Alternate Access offers services to help you plan for your move and make the best of the opportunities it presents.
Linking your workers into your business seamlessly can feel insurmountable, but Alternate Access can provide a consistent method of taking and making calls for your business.
In today's business environment, communication comes in multiple forms. Voice, fax and email messages can be received 24 hours a day and the expectation for a fast response is high. Unified messaging allows you to organize and manage all your communications in one convenient place.
Alternate Access designs and delivers IP-PBX phone systems and other converged communication solutions that help your small or medium-sized company deliver superior service to your customers and improve your staff's performance and efficiency, while generating a dramatic return on investment.
By employing our extensive experience and best practices in implementing applied technology, we work in partnership with you to build creative, yet cost effective solutions. By taking advantage of our integrated solutions, you'll discover sustainable competitive advantages while unlocking opportunities and reducing operations costs.
Businesses consider changing telephone system solutions based on either an event driven need or a strategic demand. Events may include a move to a new location or opening of a new office, a significant expansion or reduction of employees, or even the end of a phone lease contract. Strategic reasons may include reorganizing the business in a Contact Center format, addressing the needs of a mobile workforce or requirements for custom applications for a specific operation. Alternate Access has worked with customers in all of these situations.
We have capabilities for Custom Development of applications when needed.
And for businesses that may not have the critical mass or funding to make a capital investment in technology, Hosted Solutions may be the answer for you.