Phone System Training

Alternate Access seeks to have customers that are both satisfied and successful with our products, gaining the maximum benefit from our offerings. As such, we offer appropriate training for end users and administrators.

Training generally takes place at implementation of a system, but we recognize that employees come and go and are available to conduct New Employee training upon customer request.

Our VoIP phone systems are the primary products for which we conduct training. We provide both End User training and Administrator Skills Transfer for our customers.

End User Training

The goal of End User training is to give customers a working knowledge of their phone system capabilities. All of our phone system offerings incorporate both a Telephone User Interface (TUI) and a Graphical User Interface (GUI) on the end user's workstation. These GUI interfaces provide extended features and greater control of your phone communication using office software skills already at your fingertips. Emphasis is placed on how to manage calls, voice mail messages and greetings through multiple interfaces to the system. Our systems are easy to use, but the proper guidance at the beginning goes a long way to ease the transition from a traditional phone system. End user training generally takes place at the customer location, when possible, in groups of five to ten people. Typically end users become comfortable with these systems in three to five days.

Administrator Skills Transfer

The goal of Administrator Skills Transfer is to give your designated phone administrators (e.g. an office manager or project manager) an in-depth view of the phone system when it is installed.

Preinstallation Administrator Training

Administrators will learn everyday functions such as transferring calls, screening calls, changing greetings and setting up Follow-Me call forwarding. In addition, they will be introduced to Administrator functions like setting up new users on the system, scheduling auto attendants and changing end user privileges.

We want you to have the freedom to manage your system on a day-to-day basis. This increases your flexibility, improves timeliness of changes and lowers your operating cost. Our skills transfer enables administrators to answer most of the questions end users will have after the system is installed.

Phone administration training topics may include:

  • Design, record and schedule auto attendants
  • Set-up new users on the system
  • Make moves, adds changes for end users
  • Configure end user privileges
  • Set-up music / message on hold
  • Control call flow for inbound calls (e.g. ring groups)
  • Program handsets
  • Understand hardware in phone closet
  • Produce call log reports
  • Configure web access
  • Use DID numbers
  • Troubleshoot problems/How to report a problem

Advanced Phone System Training

The customer, depending on their needs, determines the goal of advanced training. Advanced training can simply be an informal question and answer session, or it can be a session that focuses on specific advanced features or functions that need further explanation. Additional training may be required for your organization if new features are added.

Advanced phone system training includes two hours of training time at the customer’s office usually a month or more after installation. Additional training can be coordinated with Alternate Access as needed.

Learn More About Phone System Training Services.
Contact Alternate Access.