Newsletter
As a courtesy to our customers and prospects, Alternate Access periodically publishes information of interest to businesses evaluating IP-PBX, Voice over IP and related converged communication solutions.
Click on the links below to view a previously published quarterly newsletter.
2010
Q2: Spring 2010 - Nonprofit Improves Customer Service, Tips to Ensure Phone System Security
Q1: Winter 2010 - Creating a Disaster Recovery Plan, New Touch Screen Phone
2009
Q4: Fall 2009 - Five Reasons to Buy a New Phone System, Propel Your Business During Holidays
Q3: Summer 2009 - Ease the Pain of an Office Move with VoIP, Four VoIP Myths and their Truths
Q2: Spring 2009 - Wave IP 500 Offers Legacy Migration and New Financing Method
Q1: Winter 2009 - Save Time Making Reminder Calls, the Growing Telecommuting Trend
2008
Q4: October - December 2008 - New Fax Solution, Top Reasons to Upgrade Your Fax Solution
Q3: July - September 2008 - Introducing AastraLink Pro 160, Floral Industry
QI: January - March 2008 - Disaster Recovery, VoIP, Healthcare & Wellness
2007
QIV: October - December 2007 - Call Recording, IVRs, Holiday Scehdules
QIII: July - September 2007 - Fax Servers, Phone System Power Surges
QII: April - June 2007 - Phone Fraud- Headset Mobility
QI: January - March 2007 - Contact Managment- IP-PBX Server Cleanliness
Articles
Five Tips for Maintaining a Secure Phone System
Avoid a Costly System Failure and Get a Tax Break!
Creating a Disaster Recovery Plan
Four VoIP Myths and their Truths
2009 Spring/Summer Series - Surviving a Tough Economy with TeleVantage
- Part I - Easily Manage Organizational Changes In-House
- Part 2 - Seamlessy Move Your Phone System to a New Location
Telecommuting: A Source of Savings and Improved Communication
Alternate Access Now Offers Courtesy Text™
2008 Fall Series - Facts About Fax
- Part I - Talk is Cheap and Fax is Cheaper: Top Six Reasons to Tune Up Your Fax Solution
- Part II - Choosing the Right Fax Solution: Six Considerations to Help Make Your Decision
- Part III - Making Fax Servers Work for Your Business: A Synopsis of Popular Applications
Using Monitor, Coach and Join as Training Tools
A Day in the Life...Customer Service
Work Groups and ACD Queues -- Making the Right Choice to Match Your Business Needs
Alternate Access Launches Sale of AastraLink Pro
Don't Become a Victim of Toll Fraud
2007 Fall Series - Call Recording
- Part I - Call Recording as a Training Tool
- Part II - Call Recording as Your Personal Scribe
- Part II - Call Recording for Compliance and Dispute Resolution
VoIP - The Cost Savings & Benefits
Give the Gift of Quality - The Value of a Commerical Quality Headset
Keep Your IP-PBX Running During a Storm - UPS Maintenance
- Solutions
- Contact Centers
- Custom Development
- Hosted Solutions
- Multiple Locations
- Office Relocation
- Telecommuting & Mobile Workforce
- Unified Messaging
- Products
- IP-PBX
- Fax Servers
- Headsets
- IVR Systems
- Telephones & Specialty Phones
- Telephony Interface Boards
- Telephony Servers
- Web Collaboration