Phone Systems for the Floral Industry

As a florist, you are the trusted supplier of emotional gestures, delivering expressions of hope, love, and sympathy around the corner and around the world. Your lifeline to customers threads through your phone system, where rapid response with a personal touch is both expected and demanded.  

You know that delivering premium service will distinguish you from your competitors, who have made the floral industry an increasingly crowded space. With over 90% of your business being conducted over the phone, you need the security of knowing that your phone system is making a positive first impression with customers while being easy for your staff to use. Efficiency in call handling and the elimination of dropped calls and long on-hold times will earn your customers' loyalty. And, empowering your sales staff with immediate access to fulfillment information will translate your customers' sentiments into their "perfect" gifts - while catapulting your business as far as your goals extend.

Alternate Access has created the FloralProfitCenter™ solution for florists. This solution combines the call center capabilities of TeleVantage™ phone system with our in-depth understanding of the floral business and integration with industry specific applications to yield a comprehensive approach to efficient call handling, customer service, call tracking and reporting and employee training.

Standing out amidst the clutter of your competitors' advertising may seem daunting, but Alternate Access has a way to win that battle. Courtesy Text™ enables your business to provide a point-to-point method for reaching your customers. Directly from your computer to their pocket, purse, or hip — wherever their cell phone is stored — you can get your message to your customers.

Send a variety of customized messages, such as:

• This text confirms that your order was delivered this morning.
• Fresh daffodils are now in stock. Visit our store to purchase yours today.
• Your anniversary is around the corner. Call us to place your special order today.
• Vist our website to view this month's featured floral arrangement and get 10% off your order with code TXT22.

Courtesy Text lets you send your important message to one or many people, concisely and effortlessly, as a text message to their cell phone. Messages are composed and managed from a database application on your business computer and sent straight to targeted cell phones.

Learn more about Courtesy Text.

Visit our sister site, FloralProfitCenter, to learn more about how we may meet your needs.