IP-PBX Voice over IP (VoIP) Fax Servers IVR and Connectivity
IVR Systems Video Conferencing Web Collaboration Web Conferencing
Telephones Specialty Phones Scansource Headsets
Telephony Interface Boards Telephony Servers




Product Vendor Description

Developed by 3CX, a Microsoft Gold Certified Partner, the award-winning 3CX Phone System is a software-based IP PBX for Windows. It completely replaces traditional PBXs, is easily manageable by system administrators and integrates with Windows Network infrastructure.
Vertical has become a leader in the computer telephony industry due to award-winning telephony solutions that directly meet the needs of small- to medium-sized businesses. As an authorized reseller of TeleVantage, Alternate Access now offers its customers the most advanced, feature-rich phone system on the market today.
  Aastra Telecom
AastraLink Pro

AastraLink Pro is a cost-effective, easy-to-use IP PBX geared specifically for small and entry-level business. This phone system is an appliance that is powered by the Asterisk® open source PBX platform.

Fonality's trixbox and PBXtra products offer an excellent communication strategy for companies with workers who spend the majority of their day at their workstation. The Heads Up Display (HUD) provides multiple methods for staying in touch with co-workers including direct dialing to mobile phones and chat.
Voice over IP (VoIP) Vertical

See Vertical section in IP-PBX category above.

With the second largest market share in the low end (under 1,000 ports) VoIP space, eight year old Quintum has been recognized as one of the fastest growing innovators.  Alternate Access uses Quintum to provide superior VoIP services to our client base.

Adtran solutions enable end users to take advantage of a wide array of communications services over fiber and wireless networks.  They are a leading provider of networking and communications equipment.
Fax Servers Brooktrout™
(Fax Boards)
Brooktrout Technology, a Brooktrout Company, provides enabling technologies for customers in the electronic communications market. Brooktrout Technology products include a broad range of multi-channel voice, fax, and data boards, CTI solution services, rapid application development tools, fax and voice systems, and network interface cards. Alternate Access uses the Brooktrout series of fax boards for high-end, large capacity fax server applications.

Solgenia has an impressive track record for helping customers large and small get maximum value out of the entire spectrum of corporate computing assets--including fax, e-mail and workflow solutions, customer databases, imaging systems, and desktop software. Alternate Access is partnered with Solgenia for the provision of high-end fax servers.
IVR and Connectivity Syntellect®

Syntellect is the world leader in IVR platform and PBX connectivity software. Their products, the Computer Telephony Application Development Environment and CT Connect are systems with a long track record of open connectivity. They allow scalable solutions using for connections to best of breed enterprise telephone systems as well as speech recognition, text-to-speech and database application.
IVR Systems Dialogic®


Our IVR systems are based on the Dialogic® set of Telephony Interface Boards and Host Media Processing drivers and software. We deploy these systems on industrial high reliability telephony servers running Windows 2003 operating system.  The preferred development platform is the Syntellect Computer Telephony Application Development Environment™. Syntellect offerings include legacy Envox® products.
Video Conferencing Appia Communications is a leading provider of managed communication and network services, with a focus on small to midsize companies and organizations. Their solutions help customers minimize capital investments, reduce costs, enhance employee productivity, improve customer care, and compete more effectively against much larger enterprises. Alternate Access partners with Appia to provide an affordable and easy video conferencing option for SMBs.
Web Collaboration
Web Conferencing
Alternate Access works with multiple vendors who provide server-based communications and control products that enable person-to-person interactions through a browser window. These products include Web Conferencing, a Web-based, real-time conferencing-and-collaboration software tool, and Remote Support, a real-time software tool that gives support professionals an efficient way to manage and resolve online support requirements for personal computers.
Specialty Phones

Manufacturer of business class phones.
  Aastra Telecom

Aastra has a wide range of industry leading products to meet the needs of all customers – from the single line small business to intricate communications of a multi-line enterprise corporation.

ClearOne provides flexible, reliable and comprehensive solutions through the use of premium audio conferencing systems and other related products to save organizations time and money.

Polycom has set a new standard in communications with its Polycom® SoundPoint® IP handsets, Polycom's CX family of telephone devices that are optimized for Microsoft® Office Communications Server 2007, Polycom Communicator PC speakerphones and award-winning SoundStation conference phones and VoiceStation® products for offices and smaller meeting rooms.
Paracon   As the worlds largest distributor of Dialogic® Products, Paracon offers Alternate Access as one of its veteran partners rapid delivery of product and comprehensive technical support
Headsets Plantronics®

Since 1962 Plantronics has been the leading manufacturer of lightweight headset products encompassing all aspects for the process from design to marketing.

Jabra® (formerly GN Netcom) is one of the fastest growing providers of hands-free communication solutions specifically for call centers, office and mobile users. Founded in 1987 by a world leader in hearing instruments, the company is among the leaders in headset technology.
Telephony Interface Boards Dialogic®

This provider of open systems platforms for the converged communications space is an industry leader. The open platform allows customers to not only deliver services but develop applications and contact using multimedia and signal processing.  

Dialogic is the leader in the manufacture of open, high performance, standards-based, telecommunications and computer telephony components. Systems built with Dialogic products reliably manage billions of telephone, facsimile, and multimedia calls answered by computers over wireless and wireline networks worldwide. Alternate Access uses Dialogic Telephony Interface cards for building specialty voice response systems, fax servers and telephony servers to meet the most demanding environmental requirements.
Telephony Servers Dialogic®

Dialogic processors and motherboards are the heart of our line of boarded Telephony servers. These systems are designed to address the performance, reliability, power, space and cooling requirements of Dialogic Telephony Interface Boards and associated Windows 2003 Telephony applications.